Refund Policy

1. Free Trial & Demo

We offer a free demo or limited trial so users can evaluate QureVisitor before purchasing. After the demo/trial, all purchases are considered final unless eligible under our refund conditions.

2. Refund Eligibility

a. Online Subscriptions:

• Refunds may be requested within 7 days of purchase.
• Software must not have been heavily used (limited logins, no significant data added).
• No refunds after 7 days.

b. Offline Licenses:

• Non-refundable once license key is issued or installation is completed.
• In case of installation issues from our side, free re-installation/support is provided—not refunds.

c. Custom Setup & Integration:

• Customization
• Setup & onboarding
• Training
• Data import
• Third-party integrations
• All of these are non-refundable as they are time & resource based.

3. Renewal Payments

• Recurring subscriptions (monthly/yearly) must be cancelled before the next billing cycle.
• No refunds for auto-renewals after the due date.
• Failure to cancel on time does not qualify for refund.

4. Payment Disputes

Raising chargebacks or disputes without contacting us first is considered a violation of this policy. Please email [email protected] for billing concerns before escalating to your bank.

5. How to Request a Refund

If eligible, email us at [email protected] with:

• Your Full Name / Company Name
• Order ID or Invoice Number
• Reason for Refund
• Date of Purchase

Response Time: 5–7 working days
Refund Processing Time: 10 business days (via original payment method)

6. Exceptions – No Refunds

• Change of mind after purchase
• No usage or no login activity
• Requests made after subscription expiry
• Failure to review software features before buying
• Violation of Terms & Conditions
• Late cancellation of auto-renewal plans

7. Changes to This Refund Policy

QureVisitor may update this Refund Policy at any time. The updated version will be posted on this page along with a revised effective date.